Terms and Conditions

Welcome to SK Jewellers

Welcome to SK Jewellers' website. These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services. By accessing or using www.skjewellers.com, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. General Information

1.1 About Us

SK Jewellers is a jewelry retail business based in Kashmir, India, specializing in the sale of fine jewelry, precious metals, gemstones, and related products.

Business Details:

• Name: SK Jewellers
• Location: Kashmir, India
• Email: info@skjewellers.com
• Phone: +91 70069 18743
• Website: www.skjewellers.com

1.2 Acceptance of Terms

• By placing an order or using our website, you accept these Terms
• These Terms constitute a legally binding agreement between you and SK Jewellers
• We reserve the right to modify these Terms at any time
• Your continued use after modifications constitutes acceptance of new Terms
• It is your responsibility to review these Terms periodically

1.3 Eligibility

• You must be at least 18 years of age to use our services
• You must have the legal capacity to enter into binding contracts
• You must provide accurate and complete information
• You represent that all information provided is truthful and accurate

2. Products and Services

2.1 Product Information

• We strive to display products as accurately as possible
• Colors, designs, and specifications may vary slightly from images
• Product descriptions are provided to the best of our knowledge
• All jewelry is subject to availability
• We reserve the right to limit quantities purchased
• Prices are subject to change without prior notice

2.2 Product Authenticity

• All products sold are genuine and authentic
• Gold jewelry carries appropriate hallmarking as per BIS standards
• Gemstones are certified where applicable
• We provide authenticity certificates with eligible products
• Any misrepresentation can be reported for investigation

2.3 Custom and Personalized Orders

• Custom orders require advance payment
• Design specifications must be confirmed before production
• Custom items cannot be cancelled once production begins
• Lead time for custom orders: 7-15 business days
• Final product may have minor variations from design mockups

3. Pricing and Payment

3.1 Pricing

• All prices are listed in Indian Rupees (INR)
• Prices include applicable taxes unless stated otherwise
• GST and other taxes are calculated at checkout
• Making charges, stone charges, and other fees are clearly mentioned
• We reserve the right to correct pricing errors
• Gold prices are subject to daily fluctuations

3.2 Payment Methods

We accept the following payment methods:

• Credit Cards (Visa, Mastercard, American Express, RuPay)
• Debit Cards
• Net Banking
• UPI (Google Pay, PhonePe, Paytm, etc.)
• Digital Wallets
• Cash on Delivery (COD) - up to ₹50,000

3.3 Payment Processing

• All payments are processed through secure payment gateways
• We do not store your complete credit/debit card information
• Payment must be received before order processing
• For COD orders, payment is collected at delivery
• Failed payments may result in order cancellation

3.4 Payment Security

• All transactions are encrypted using SSL technology
• We comply with PCI DSS standards
• Your financial information is protected
• We are not liable for unauthorized transactions from your account
• Report suspicious activity immediately

4. Orders and Purchases

4.1 Order Process

1. Browse and select products
2. Add items to cart
3. Proceed to checkout
4. Enter shipping and billing information
5. Select payment method
6. Review order details
7. Confirm and place order
8. Receive order confirmation

4.2 Order Confirmation

• You will receive an email confirmation after placing an order
• Order confirmation does not guarantee product availability
• We reserve the right to cancel orders for any reason
• You will be notified if your order cannot be fulfilled
• Full refund provided for cancelled orders

4.3 Order Modifications

• Orders can be modified within 2 hours of placement
• Contact customer service immediately for modifications
• Once processed, orders cannot be modified
• Cancellation policy applies for cancellations

4.4 Order Cancellation by SK Jewellers

We may cancel orders in the following situations:

• Product unavailability
• Pricing errors or technical glitches
• Suspected fraudulent activity
• Inability to verify payment
• Address verification failure
• Non-compliance with Terms and Conditions

5. Shipping and Delivery

5.1 Shipping Terms

• Detailed shipping information in our Shipping Policy
• Delivery timelines are estimates, not guarantees
• We are not liable for delays beyond our control
• Risk of loss transfers to you upon delivery
• Signature required for all deliveries

5.2 Delivery Address

• Ensure delivery address is accurate and complete
• We ship only to the address provided at checkout
• Address cannot be changed after dispatch
• Incorrect addresses may result in failed delivery and additional charges

5.3 Undelivered Packages

• If package is returned due to failed delivery, reshipping charges apply
• We will hold returned packages for 15 days
• Refund provided if you choose not to reship
• Shipping charges are non-refundable

6. Returns, Refunds, and Exchanges

6.1 Return Policy

• Returns accepted within 7 days of delivery
• Items must be unworn, unused, and in original condition
• Custom and personalized items are non-returnable
• Detailed terms in our Return Policy
• Return approval required before shipping back

6.2 Refund Policy

• Refunds processed within 7-10 business days after approval
• Refunded to original payment method
• Shipping charges are non-refundable (except for defective items)
• Detailed terms in our Cancellations and Refunds Policy

6.3 Exchanges

• Exchanges accepted within 7 days of delivery
• Subject to product availability
• Price differences must be settled
• Shipping charges apply for exchanges

7. User Accounts

7.1 Account Creation

• You may create an account for easier shopping
• You are responsible for maintaining account confidentiality
• You must provide accurate information
• One person, one account policy
• Accounts are non-transferable

7.2 Account Security

• Choose a strong password
• Do not share your login credentials
• Notify us immediately of unauthorized access
• You are responsible for all activities under your account
• We are not liable for losses due to compromised accounts

7.3 Account Termination

• We may suspend or terminate accounts for violation of Terms
• You may close your account at any time
• Pending orders must be completed before account closure
• We retain transaction records as per legal requirements

8. Intellectual Property Rights

8.1 Ownership

• All content on our website is owned by SK Jewellers
• This includes text, images, logos, designs, and graphics
• Content is protected by copyright and trademark laws
• You may not use our content without written permission

8.2 Restrictions

You may not:

• Copy, reproduce, or distribute our content
• Use our logo or trademarks without authorization
• Create derivative works from our content
• Frame or mirror any part of our website
• Use automated systems to access our website

8.3 User Content

• You retain ownership of content you submit (reviews, photos)
• You grant us license to use your content for promotional purposes
• You represent that you own rights to submitted content
• We may remove inappropriate or offensive content

9. Limitation of Liability

9.1 Disclaimer

• Website and products provided "as is"
• We make no warranties, express or implied
• We do not guarantee uninterrupted or error-free service
• We are not liable for technical issues or malfunctions

9.2 Liability Limits

To the maximum extent permitted by law:

• Our liability is limited to the purchase price of the product
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for loss of profits, data, or business opportunities
• We are not liable for third-party actions or content

9.3 Exceptions

• Liability limits do not apply to gross negligence or willful misconduct
• Consumer protection laws may provide additional rights
• Nothing in these Terms limits liability for death or personal injury

10. Privacy and Data Protection

10.1 Privacy Policy

• Your use of our website is governed by our Privacy Policy
• We collect and process personal information as described
• We are committed to protecting your privacy
• We comply with applicable data protection laws

10.2 Data Security

• We implement reasonable security measures
• We cannot guarantee absolute security
• You are responsible for protecting your login credentials
• Report security concerns immediately

11. Prohibited Activities

You agree not to:

• Use our website for illegal purposes
• Attempt to gain unauthorized access to our systems
• Interfere with website functionality
• Transmit viruses, malware, or harmful code
• Harass, abuse, or harm other users
• Impersonate SK Jewellers or its representatives
• Engage in fraudulent activities
• Scrape or data mine our website
• Use bots or automated tools without permission
• Violate any applicable laws or regulations

12. Third-Party Links and Services

12.1 External Links

• Our website may contain links to third-party websites
• We are not responsible for third-party content or practices
• Third-party websites have their own terms and privacy policies
• Accessing third-party links is at your own risk

12.2 Third-Party Services

• We use third-party service providers (payment gateways, couriers)
• Third parties have their own terms and conditions
• We are not liable for third-party service failures
• Issues with third-party services should be resolved with them

13. Dispute Resolution

13.1 Governing Law

• These Terms are governed by the laws of India
• Disputes will be subject to the jurisdiction of courts in Kashmir, India
• You agree to submit to the exclusive jurisdiction of these courts

13.2 Dispute Process

Before initiating legal action:

1. Contact customer service at info@skjewellers.com
2. Provide detailed description of the issue
3. Allow 15 business days for resolution attempt
4. Escalate to formal dispute if unresolved

13.3 Arbitration

• Disputes may be resolved through arbitration
• Arbitration conducted in Kashmir, India
• Arbitration follows Indian Arbitration and Conciliation Act, 1996
• Arbitration decision is final and binding

14. Indemnification

You agree to indemnify and hold SK Jewellers harmless from:

• Claims arising from your violation of these Terms
• Your misuse of our website or services
• Your violation of any laws or third-party rights
• Content you submit or transmit
• Your negligence or willful misconduct

15. Force Majeure

We are not liable for failure to perform due to:

• Natural disasters (earthquakes, floods, fires)
• War, terrorism, or civil unrest
• Government actions or regulations
• Strikes or labor disputes
• Pandemics or epidemics
• Technical failures beyond our control
• Other circumstances beyond reasonable control

16. Severability

• If any provision of these Terms is invalid or unenforceable, the remaining provisions continue in effect
• Invalid provisions will be modified to be enforceable while preserving intent
• Waiver of any provision does not waive other provisions

17. Entire Agreement

• These Terms constitute the entire agreement between you and SK Jewellers
• These Terms supersede all prior agreements and understandings
• No oral modifications are binding
• Written amendments must be signed by authorized representatives

18. Contact Information

For questions, concerns, or notices regarding these Terms:

SK Jewellers
Kashmir, India
Email: info@skjewellers.com
Phone: +91 70069 18743
Website: www.skjewellers.com

Customer Service Hours:
Monday - Saturday: 10:00 AM - 7:00 PM IST
Sunday: Closed

19. Acknowledgment

By using our website, you acknowledge that:

• You have read and understood these Terms and Conditions
• You agree to be bound by these Terms
• You have the legal capacity to enter into this agreement
• You will comply with all applicable laws and regulations
• You understand your rights and obligations

20. Special Provisions

20.1 Jewelry Care

• We are not liable for damage due to improper care
• Follow care instructions provided with products
• Regular maintenance recommended for precious jewelry
• Wear and tear from normal use is not covered under warranty

20.2 Certification and Hallmarking

• Gold jewelry is hallmarked as per BIS standards
• Certificates provided where applicable
• Verify hallmarking and certification upon receipt
• Report discrepancies within 48 hours of delivery

20.3 Gemstone Disclaimer

• Natural gemstones may have inclusions
• Color variations are natural characteristics
• Lab-created stones are disclosed as such
• Gemstone treatments are disclosed where known
• We rely on supplier certifications for gemstone authenticity

Thank you for choosing SK Jewellers. We value your trust and are committed to providing you with exceptional jewelry and service.

By making a purchase or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.