Cancellations and Refunds Policy

Introduction

At SK Jewellers, we are committed to providing you with the finest quality jewelry and exceptional customer service. We understand that sometimes you may need to cancel an order or request a refund. This policy outlines our cancellation and refund procedures to ensure transparency and customer satisfaction.

Order Cancellation

Cancellation Before Shipment

• Timeline: Orders can be cancelled free of charge before they are shipped
• How to Cancel: Contact us immediately via email or phone with your order number
• Refund Processing: Full refund will be processed within 5-7 business days
• Payment Method: Refund will be credited to the original payment method

Cancellation After Shipment

Once an order has been shipped, it cannot be cancelled. However, you may refuse delivery and follow our return process, or accept the delivery and initiate a return as per our return policy below.

Custom or Personalized Orders

• Custom-made, engraved, or personalized jewelry items cannot be cancelled once production has begun
• We will notify you before starting work on custom orders
• You will have 24 hours from order confirmation to cancel custom orders

Return and Refund Policy

Eligibility for Returns

We accept returns under the following conditions:

• Timeframe: Products must be returned within 7 days of delivery
• Condition: Items must be unused, unworn, and in original condition with all tags, certificates, and packaging intact
• Documentation: Original invoice or proof of purchase must be provided
• Verification: Returned jewelry will be inspected to verify authenticity and condition

Non-Returnable Items

The following items are not eligible for return or refund:

• Custom-made or personalized jewelry
• Engraved items
• Pierced earrings (for hygiene reasons)
• Items showing signs of wear, damage, or alteration
• Products without original packaging, certificates, or documentation
• Sale or clearance items (unless defective)

How to Initiate a Return

1. Contact Us: Email or call us within 7 days of receiving your order
2. Provide Details: Share your order number, reason for return, and photos of the item
3. Approval: Wait for our return approval and instructions
4. Ship Back: Carefully package and ship the item to our provided address
5. Inspection: We will inspect the returned item within 3-5 business days
6. Refund: If approved, refund will be processed within 7-10 business days

Return Shipping

• Customer Responsibility: Return shipping costs are borne by the customer unless the item is defective or incorrect
• Secure Shipping: We recommend using a trackable and insured shipping method
• Risk: SK Jewellers is not responsible for items lost or damaged during return shipment

Refund Process

Refund Timeline

• Inspection: 3-5 business days after receiving the returned item
• Processing: 7-10 business days after approval
• Bank Credit: Additional 3-5 business days depending on your bank or payment provider

Refund Method

• Refunds will be credited to the original payment method used during purchase
• For cash on delivery orders, refunds will be processed via bank transfer (please provide bank details)

Partial Refunds

In certain situations, partial refunds may be granted:

• Items showing minor signs of use or handling
• Items returned after 7 days but within 15 days (subject to approval)
• Missing accessories or packaging (deduction will apply)

Defective or Damaged Products

Our Commitment

If you receive a defective, damaged, or incorrect item:

• Immediate Action: Contact us within 48 hours of delivery with photos
• Free Return: We will arrange free return pickup or provide a prepaid shipping label
• Resolution Options:
  • Full refund
  • Free replacement with the same item
  • Exchange for a different product of equal or higher value (you pay the difference)
• Timeline: Expedited processing within 5-7 business days

Quality Assurance

All our jewelry undergoes strict quality checks before dispatch. If you believe your item has a manufacturing defect, we will inspect it and provide an appropriate solution.

Exchange Policy

• Exchange Window: Items can be exchanged within 7 days of delivery
• Conditions: Same conditions as returns apply
• Price Difference: If exchanging for a higher-priced item, you pay the difference; for a lower-priced item, we refund the difference
• Shipping: Exchange shipping costs follow the same rules as returns

Cancellation and Refund for Special Circumstances

Wedding or Bridal Orders

• Special consideration for wedding-related orders
• Contact us immediately if you need to cancel or modify
• Custom bridal sets cannot be cancelled once production begins

Festival or Seasonal Orders

• During peak seasons (Diwali, Eid, weddings), processing times may be longer
• Cancellations must be made as early as possible
• Refunds may take additional time during peak periods

Payment Reversals and Chargebacks

• If you initiate a chargeback with your bank/card issuer, please contact us first
• Chargebacks may result in suspension of your account
• We will work with you to resolve any payment disputes fairly

Contact Us for Cancellations and Refunds

For any cancellation or refund requests, please contact us:

SK Jewellers
Kashmir, India
Email: info@skjewellers.com
Phone: +91 70069 18743
Website: www.skjewellers.com

Important Notes

• This policy is subject to change without prior notice
• All decisions regarding refunds and cancellations are at the sole discretion of SK Jewellers
• This policy is governed by the laws of India
• For any disputes, the jurisdiction will be the courts of Kashmir, India

Our Promise

At SK Jewellers, your satisfaction is our priority. While we have these policies in place, we always strive to find the best solution for our valued customers. If you have any concerns or special circumstances, please reach out to us directly.